Mix and Match

Refund policy

BloomUp Kids – Return, Refund, Exchange & Cancellation Policy

At BloomUp Kids, we strive to provide a seamless shopping experience and deliver premium-quality kidswear. This policy explains our guidelines regarding returns, exchanges, refunds, and order cancellations.

1. Return Eligibility

We accept return requests under the following conditions:

  • The product is unused, unwashed, and in its original condition.

  • All tags, labels, and original packaging are intact.

  • The return request is submitted within 7 days of delivery.

  • The product received is damaged, defective, or incorrect.

  • The customer provides the required evidence and information to support the return request.

Important

All refunds and exchanges are subject to verification and approval by BloomUp Kids. A return request does not automatically qualify for a refund.

For hygiene and safety reasons, certain products may not be eligible for return unless they are received damaged, defective, or incorrect.

2. Return Request & Evidence

To process a return or refund request, customers may be required to provide:

  • Order details

  • Reason for return

  • Clear photographs of the product

  • Photos of the product packaging and shipping label

  • Unboxing video, wherever required

  • Any other evidence requested by our support team

For damaged, defective, or incorrect products, valid photo/video evidence is required to verify the issue.

BloomUp Kids reserves the right to reject a return or refund request if the required evidence is not provided or if the claim does not meet our return policy.

3. Return Process

Our return process is as follows:

  1. Submit a return request through our customer support team.

  2. Provide the order details and reason for the return.

  3. Submit the required photographs, videos, and other evidence.

  4. Our team will review and approve the return request, subject to eligibility.

  5. A reverse pickup will be arranged where courier service is available for the customer's pincode.

  6. The returned product will be transported to our warehouse.

  7. Once received, the product will be inspected and verified by our warehouse/quality team.

  8. After successful verification, the eligible refund or exchange will be processed.

Important: Handing over the product to the courier partner does not mean that the refund has been approved or initiated. Refunds are processed only after the returned product reaches our warehouse and successfully passes verification.

Reverse pickup availability depends on courier serviceability.

4. Refund Policy

All refunds will be processed only after the returned product reaches our warehouse and is successfully inspected and verified.

The refund timeline begins from the date the returned product is received and verified at our warehouse, and not from the date the product is handed over to the courier partner.

Prepaid Orders

For eligible prepaid returns:

  • Refunds will be initiated to the original payment method after successful warehouse verification.

  • Once initiated, the refund may take approximately 3–7 business days to reflect in the customer's account, depending on the payment provider/bank.

COD Orders

For eligible COD returns:

  • Refunds will be processed through bank transfer or UPI after the returned product reaches our warehouse and passes verification.

  • Please allow up to 7 working days after the product reaches our warehouse and is successfully verified for the refund to be processed.

Customers may be required to provide accurate bank/UPI details for processing the refund.

Wallet Refunds

Where applicable, wallet refunds may be processed within 24–48 hours after successful verification and approval.

Important Refund Conditions

  • No refund will be initiated before the returned product reaches our warehouse and is verified.

  • Refunds are subject to the product meeting our return eligibility conditions.

  • Shipping charges and COD fees are non-refundable unless the return is caused by an error attributable to BloomUp Kids.

  • If the returned product does not meet our return conditions, the refund may be rejected.

5. Exchange Policy

We offer exchanges for eligible products in cases such as:

  • Size issues

  • Wrong product delivered

  • Damaged or defective product

Exchange requests are subject to product availability and successful verification of the returned product.

If the requested size, color, or replacement product is unavailable, an eligible refund will be processed according to this policy.

6. Non-Returnable Items

The following products are generally not eligible for return or exchange unless they are received damaged, defective, or incorrect:

  • Innerwear

  • Socks

  • Accessories

  • Clearance/Sale items marked as non-returnable

  • Customized products

7. Order Cancellation

Before Dispatch

Customers may request cancellation before the order is dispatched by contacting our support team.

For successfully cancelled prepaid orders, the refund will be initiated to the original payment method. The refund may take approximately 3–7 working days to reflect, depending on the payment provider/bank.

After Dispatch

Once an order has been dispatched, cancellation is generally not possible.

Customers may request a return after receiving the product, subject to the return eligibility criteria mentioned in this policy.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  • Contact BloomUp Kids within 48 hours of delivery.

  • Provide clear photographs of the product and packaging.

  • Provide an unboxing video where required.

  • Share any additional information requested by our support team.

Our team will review the evidence and determine the appropriate resolution, which may include a replacement, exchange, or refund.

Please retain the original product, packaging, tags, and shipping label until your case has been resolved.

9. Return Verification & Fraud Prevention

To protect both our customers and BloomUp Kids from fraudulent or incorrect return claims:

  • Every returned product may be inspected at our warehouse.

  • The product must match the item originally shipped by BloomUp Kids.

  • The product must meet the applicable return conditions.

  • Claims may be rejected where the returned product is used, damaged after delivery, incomplete, replaced with another item, or otherwise does not match the approved return request.

  • Refunds will not be processed solely on the basis of a courier pickup or return handover.

BloomUp Kids reserves the right to take appropriate action against fraudulent return or refund claims.

10. Failed Delivery / RTO

If an order is returned to BloomUp Kids due to:

  • Incorrect or incomplete address

  • Customer being unreachable

  • Customer refusing delivery

  • Repeated unsuccessful delivery attempts

  • Other reasons attributable to the customer

The order may be cancelled once it is returned to our warehouse.

For prepaid orders, the eligible refund will be processed after the shipment reaches our warehouse, subject to applicable deductions. Shipping and/or other applicable charges may be deducted where the failed delivery is attributable to the customer.

11. Important Refund Disclaimer

BloomUp Kids does not process instant refunds at the time a customer hands the product to the courier partner.

The returned product must first reach our warehouse, where it will be inspected and verified against the return request.

Only after successful verification will the refund be initiated, provided the return meets all applicable policy conditions.

This verification process is necessary to protect customers and BloomUp Kids from incorrect, incomplete, damaged, or fraudulent returns.

12. Contact Us

For assistance with returns, refunds, exchanges, or cancellations, please contact our customer support team:

Email: support@bloomup.in

We appreciate your patience and cooperation while we complete the return verification process and ensure that every refund is processed accurately.