Mix and Match

Refund policy

At BloomUp Kids, we strive to deliver a seamless shopping experience and premium-quality kidswear. This policy outlines our guidelines for returns, exchanges, and order cancellations.

1. Return Eligibility

We accept returns under the following conditions:

  • The item is unused, unwashed, and in original condition
  • Tags, labels, and packaging are intact
  • A return request is submitted within 7 days of delivery
  • The product received is damaged, defective, or incorrect

Note:
For hygiene and safety reasons, certain items (innerwear, socks, accessories, clearance items) may not be eligible for return unless defective.

2. Return Process

Our return process is designed for simplicity and customer convenience:

  1. Submit a return request via our support.
  2. Provide order details and reason for return
  3. Provide Unboxing Video & Photo Proofs of Damage or defective.
  4. Our team will review & schedule a reverse pickup (if available in your pincode)
  5. Once the product is received and inspected, your refund or exchange will be processed

Reverse pickup availability depends on courier serviceability.

3. Refund Method

Refunds are initiated after successful product inspection:

  • Prepaid Orders: Refund to original payment method (3–7 business days)
  • COD Orders: Refund via bank transfer or UPI (2–4 business days)
  • Wallet refunds (if applicable): 24–48 hours

Shipping charges and COD fees are non-refundable unless the return is due to a BloomUp Kids error.

4. Exchange Policy

We offer exchanges for:

  • Size issues
  • Wrong product delivered
  • Defective or damaged items

Exchange depends on product availability.
If the requested size/color is unavailable, a refund will be issued as per policy.

5. Non-Returnable Items

The following categories are not eligible for return unless the item is damaged or incorrect:

  • Innerwear
  • Socks
  • Accessories
  • Clearance sale items
  • Customized products

 

6.  Order Cancellation

Orders can be cancelled under the following conditions:

  • Before dispatch:
    Customers can cancel the order by contacting support. Full refund will be issued.
  • After dispatch:
    Cancellation is not possible. Customers may request a return after receiving the order.

Prepaid cancellations are refunded to the original payment method within 3–7 working days.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Share clear photos and unboxing video (if available) to validate the issue

We prioritize such cases and ensure quick resolution via replacement or refund.

8. Failed Delivery

If a shipment is returned due to:

  • Incorrect address
  • Unreachable customer
  • Repeated delivery attempts failed

The order will be cancelled automatically.
Refunds for prepaid orders will be processed after deducting shipping charges.

9. Contact Us

For return, refund, or cancellation assistance, reach out to our support team:
Email: support@bloomup.in